Frequently Asked Questions About Queen City Cleaning

We proudly serve a comprehensive 50-mile radius across Western New York, including all major communities like West Seneca, Orchard Park, Hamburg, Lancaster, and the surrounding suburban areas.

Our reputation is built on trust and integrity — as a family-owned and operated cleaning company in Buffalo, we’re fully licensed, bonded, and insured. Every client benefits from our commitment to safety, accountability, and professional excellence, ensuring dependable service you can feel confident about.

We accept all major credit cards and electronic payments. We offer simple, transparent payment processing to ensure that settling your invoices is as stress-free as the cleaning itself.

No, you do not. As a trusted provider, we are happy to arrange secure access to your home. Many clients prefer to be out so they can return to a clean and immaculate space.

You can easily request a free quote by calling us directly or by filling out the detailed form on our website. This allows us to understand your home's size and service needs for accurate, no-obligation pricing.

Yes, our teams are professionally trained to manage pet hair effectively, and we proudly offer eco-friendly and non-toxic product options that can help minimize chemical exposure for allergy-sensitive environments.

Deep Cleaning is focused on restoring a currently occupied home's cleanliness to a baseline level, while Move In/Out Cleaning is a comprehensive, empty-home service designed to meet property handover and landlord requirements.

Absolutely. We offer customized Commercial Cleaning plans perfect for small to medium-sized businesses and offices, providing flexible, after-hours services to maintain a professional workspace.

We offer flexible scheduling, but we require a specific advance notice period—typically 24 to 48 hours—to avoid a cancellation fee, as this allows us to manage our team's routes and schedules efficiently.

Yes, our all-inclusive service means our professionally trained teams arrive with all the necessary high-grade products and equipment, ensuring consistency and quality every time.

Our Emergency Cleaning Service is dedicated to addressing urgent, immediate cleaning needs, and we work to accommodate these situations as quickly as possible, often outside of our standard operating hours

We use a detailed cleaning checklist for every appointment. This checklist allows you to specify your cleaning preferences and any special instructions, ensuring that every task is completed to your satisfaction and nothing is overlooked.

Most standard cleaning sessions are completed within a few hours, depending on the size of your home and the specific services requested. We offer flexible scheduling to fit your needs.

We understand that things can happen unexpectedly. If you need to reschedule or cancel, just let us know as soon as possible. We'll work with you to find a new time that fits your schedule.

For a one-time cleaning instance, you simply book the service for your preferred date. Our team will arrive, follow your cleaning checklist, and complete all agreed-upon tasks in that single session.

Our professional cleaning services are designed to save you valuable time and reduce stress. We recognize the reality of busy lives, so we offer flexible appointments and efficient service, allowing you to focus on what matters most. At the same time, we take care of the cleaning.